Shipping Policy

Effective Date: July 15, 2026

At Owen Trends, we understand that reliable delivery is an important part of the online shopping experience. We are committed to processing orders carefully and providing customers with clear information about shipping and delivery.

This Shipping Policy explains how we prepare, ship, and deliver orders placed through owentrends.com.

1. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your items.

• Orders are usually processed within 1–3 business days.

• Orders placed on weekends or public holidays will be handled on the next business day.

• Processing times may be extended during busy shopping periods or promotional events.

Once your order has been shipped, a dispatch confirmation email will be sent with tracking details where available.

2. Estimated Delivery Times

Delivery times vary depending on your location and selected shipping service.

Estimated delivery timeframes:

• United Kingdom: 3–7 business days

• European destinations: 5–10 business days

• United States & Canada: 7–14 business days

• Australia & New Zealand: 7–15 business days

• Other international locations: 10–20 business days

Please note that these timeframes are estimates only. Actual delivery times may be affected by customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Fees

Shipping costs are calculated during checkout based on:

• Delivery destination

• Selected shipping method

• Order details

Any applicable shipping offers or promotions will be displayed clearly during the checkout process.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

Please allow some time for the carrier system to update after shipment confirmation.

If you experience any issues with tracking your order, please contact our customer support team.

5. Packaging and Quality Checks

Before shipment, each order is reviewed and carefully packaged to help ensure products arrive in good condition.

Our team takes care when preparing clothing items to help protect them during transportation.

6. International Delivery

Owen Trends ships to selected international destinations.

For international orders:

• Delivery times may vary depending on local postal services.

• Customs checks may cause additional delays.

• Import duties, taxes, or local charges may apply depending on the destination country.

Any customs charges are the responsibility of the customer unless otherwise stated.

7. Delivery Delays

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Transportation interruptions.

• Severe weather conditions.

• Customs inspections.

• Public holidays.

• Incorrect delivery details.

If your order is delayed, please contact us and we will assist you with checking the delivery status.

8. Incorrect Delivery Information

Customers are responsible for providing accurate shipping details during checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

We will attempt to assist before the order is dispatched, but changes cannot always be guaranteed after shipment.

9. Missing or Damaged Deliveries

If your order has not arrived or arrives damaged, please contact us with:

• Order number.

• Delivery information.

• Description of the issue.

• Supporting photos if applicable.

Our customer service team will review the situation and provide appropriate assistance.

10. Contact Us

If you have any questions about shipping or delivery, please contact us.

OWEN TRENDS LTD

Website: owentrends.com

Email: payment@owentrends.com

Phone: +44 7462297900

Registered Address:
Flat 9
3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

We are committed to providing a reliable delivery experience and supporting customers throughout their shopping journey.