Payment Policy

Effective Date: July 15, 2026

At Owen Trends, we aim to provide customers with a secure and convenient payment experience when purchasing women’s fashion products through our online store.

This Payment Policy explains the payment methods we accept, how transactions are processed, and how we protect customer payment information.

1. Company Information

Company Name
OWEN TRENDS LTD

Website
owentrends.com

Email
payment@owentrends.com

Phone
+44 7462297900

Registered Address
Flat 9
3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

2. Accepted Payment Methods

Customers can complete purchases using the secure payment methods available at checkout.

Depending on location and availability, accepted payment options may include:

• Visa

• Mastercard

• American Express

• Debit cards

• Other supported payment methods displayed during checkout

All available payment options will be clearly shown before completing your purchase.

3. Secure Transaction Processing

Owen Trends takes payment security seriously.

Payments are processed through trusted payment service providers that use secure technology to protect transaction information.

For customer security:

• Payment details are transmitted securely.

• Complete card information is not stored on our website.

• Transactions may be monitored to help prevent unauthorized activity.

4. Payment Authorization

When an order is submitted, payment details are verified and authorized before the order enters processing.

An order will only be confirmed after successful payment approval.

If a payment cannot be authorized, customers may:

• Check their payment details.

• Contact their bank or card provider.

• Use another available payment method.

5. Order Confirmation

After successful payment, customers will receive an order confirmation email containing:

• Order reference number.

• Purchased product details.

• Billing information.

• Order summary.

If you do not receive an order confirmation, please check your email spam folder or contact our support team.

6. Pricing and Currency Information

Product prices displayed on our website are shown in the currency available during checkout.

We take care to ensure pricing information is accurate. In rare cases where a technical error affects pricing information, we reserve the right to correct the error before completing the order.

If an order is cancelled due to a pricing error and payment has already been received, a full refund will be issued.

7. Payment Verification and Security Checks

To maintain a safe shopping environment, some transactions may require additional verification.

Orders may be reviewed or delayed if:

• Payment details cannot be verified.

• Unusual transaction activity is detected.

• Additional security checks are required.

If an order cannot be approved, any completed payment will be refunded to the original payment method.

8. Refund Payments

Approved refunds will be returned to the original payment method used for the purchase.

After a refund is processed, it may take approximately 5–10 business days for the funds to appear, depending on the customer’s bank or payment provider.

For more information, please refer to our Returns & Exchanges Policy.

9. Failed or Declined Payments

If your payment is declined, we recommend:

• Confirming your card information.

• Checking available funds.

• Contacting your payment provider.

• Trying another supported payment method.

Owen Trends does not have access to confidential banking information and cannot approve declined transactions.

10. Contact Us

If you have any questions regarding payments, billing, or transaction security, please contact us.

OWEN TRENDS LTD

Website: owentrends.com

Email: payment@owentrends.com

Phone: +44 7462297900

Registered Address:
Flat 9
3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

We are committed to providing a safe, transparent, and reliable payment experience for every customer.