Returns & Exchanges Policy

Effective Date: July 15, 2026

At Owen Trends, customer satisfaction is an important part of our service. We understand that choosing clothing online can sometimes be challenging, so we provide a clear and simple return and exchange process to support our customers.

Please review the following policy before requesting a return or exchange.

1. Return Period

Customers may request a return within 30 days from the date their order is delivered.

To be eligible for a return, products must meet the following requirements:

• The item must be unworn and unused.

• The item must be in its original condition.

• Original tags must remain attached where applicable.

• The product must not have stains, odors, damage, washing marks, or alterations.

• The item must include original packaging where applicable.

• Proof of purchase must be provided.

For clothing items, we recommend trying products on carefully indoors before removing tags or wearing them outside.

2. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team before returning the product.

Exchange requests are subject to:

• Product availability.

• The item meeting our return requirements.

• Approval from our support team.

If the requested replacement item is unavailable, we will provide alternative solutions or arrange a refund where applicable.

3. Items Not Eligible for Return

Returns may not be accepted for:

• Items that have been worn, washed, altered, or damaged.

• Items without original tags.

• Products returned after the return period.

• Final sale or clearance items where stated.

• Items returned without prior communication.

4. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of receiving your order.

Please provide:

• Order number.

• Description of the issue.

• Clear photos showing the problem.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

5. Return Process

To request a return or exchange:

Step 1: Contact our customer support team with your order details.

Step 2: Provide the reason for your request.

Step 3: Receive return instructions from our team.

Step 4: Package the item securely and send it according to the provided instructions.

Step 5: Once received and inspected, we will confirm the return result.

Please do not send items back before receiving approval from our customer service team.

6. Refunds

Once your returned item has been received and checked, we will process your refund if it meets our return requirements.

Refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank processing time.

Original shipping fees are generally non-refundable unless the return is caused by an error made by Owen Trends.

7. Return Shipping Costs

Customers are responsible for return shipping costs for returns caused by:

• Choosing the wrong size.

• Change of mind.

• Personal preference.

If the item received is incorrect, defective, or damaged due to our error, we will provide assistance with the return process.

8. Product Care After Purchase

To maintain the quality and appearance of your clothing:

• Follow the care instructions shown on the product label.

• Avoid washing methods that may damage the fabric.

• Store garments properly when not in use.

• Handle delicate materials carefully.

9. Contact Us

If you have any questions regarding returns or exchanges, please contact us.

OWEN TRENDS LTD

Website: owentrends.com

Email: payment@owentrends.com

Phone: +44 7462297900

Registered Address:
Flat 9
3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

Our customer support team is available to assist you with any return or exchange request.